Our main priority is ensuring all our customers are 100% satisfied.

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30-day returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!

Return Approval:

Items that can be returned, refunded, or exchanged within 30 days of receiving them must follow the criteria below:
The wrong specifications.
Items with a defective condition caused by the manufacturer or shipping carrier.
If you are not in these cases, please contact us at [email protected] for immediate support.

Return Process:

• Step 1: Contact us at [email protected] and provide your order number, real photos or video of items, and reason for returning.
• Step 2: Customer service will evaluate and assist you with the free return label.
• Step 3: Print the label and send the items back to us.

Note: The items need to be in their original condition and with all their labels.

Refund or exchange process

Within 48 hours after ordering:

• Step 1: Contact us at [email protected] and provide your order number and reason for a refund or exchange.
• Step 2: We will assist you in refunding or exchanging.

Note: We will need 2-5 days to produce your items (the shoes or customized bags will require extra time) and 7 – 10 days to ship them out to you. Please contact us within 48 hours to best facilitate a refund or product exchange.

After receiving:

• Step 1: Contact us at [email protected] and provide your order number, real photos or video of items, and reason for refund or exchange.
• Step 2: Customer service will evaluate and assist you in following what you wish.

Notes: All returns must be authorized by our Team via the Support Center. If anything is wrong, please contact us immediately.